Vacancies

Job Title: Aftermarket Administrator

Reporting to: Service Team Leader

Job Summary:
The Aftermarket Administrator will be responsible (in conjunction with the Service Team Leader) for the smooth running of the aftermarket admin department. They will be tasked with allocated Service Engineers and will closely with them to provide a first-class service whilst developing further business growth opportunities.

Responsibilities:

• Working in conjunction with the team leader to plan their own work schedules to ensure responsibilities are met.
• Planning day-to-day activities of the service engineers.
• Contract service, breakdowns & spares order entry & invoicing.
• Quotes for parts / labour.
• Update Access & quote database, labour spreadsheet, Visual & Big Change.
• Van stocks / sales orders / replenishment orders.
• Preparing & sending new & renewal service contract quotes.
• Contract chasing (old & lapsed) / telesales to retain current customers and win back business.
• Call handling.
• Scheduling contract / urgent visits on master spreadsheet, BigChange and advise engineers.
• Sending out pre-visit confirmation sheets.

Preferred Qualifications & Experience:

• Experience of working in a similar role (ideally supporting field service engineers).
• Excellent communication and interpersonal skills.
• Able to work in demanding fast-paced environment and meet deadlines.
• Excellent attention to detail.
• Able to work on your initiative and as part of a team.
• Flexible approach.
• Build effective working relationships with customers and colleagues.
• Excellent organisational skills and the ability to prioritise work.
• CRM systems.
• Proficient with Microsoft Office.

What we can offer you:

• 35-hour working week (Monday to Friday 0800-1630 or 0830-1700 with a 1230 Friday finish)
• 25 days’ annual leave plus statutory
• Company bonus scheme
• Christmas shutdown

How to Apply:

Send your CV and a covering letter to This email address is being protected from spambots. You need JavaScript enabled to view it..

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